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Alex Wood House Care Home in Cambridge – CQC Good, Dementia Care

Alex Wood House care home

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Alex Wood House is a residential care home in Cambridge for residents who are frail, elderly and may have a diagnosis of or are living with dementia.  Situated in Arbury on the north eastern side of Cambridge, three miles from the city centre, it is a well designed, purpose-built home with attractive gardens. The home offers 24-hour residential care and is registered with the Care Quality Commission (CQC) to accommodate 36 older people, over the age of 65 years.

Facilities at Alex Wood House

  • 36 single rooms, all with en-suite facilities to accommodate residents who are frail, elderly and may have a diagnosis of or are living with dementia
  • A High Dependency Household is located on the ground floor, dedicated to caring for and supporting residents with higher needs and with advanced Dementia.
  • All rooms are linked to a call system when staff assistance is required
  • Fully wheelchair accessible with lift to first floor
  • Bedrooms are close to communal lounges and dining rooms
  • All specialist bathrooms are equipped with adapted fittings for an improved bathing experience
  • Alex Wood House is able to offer an event room to the local community at reasonable costs
  • All meals are cooked on the premises in our own kitchens in partnership with Apetito and have been awarded a five star rating by Environmental Health

Online application form



What our residents and their families say about Alex Wood House …

“I can’t ever thank you enough for the care you provided my Granny when she lived at Alex Wood House, it was so lovely to know that Granny was so well looked after, safe and happy.”

“I find it difficult to express in words my appreciation of the amazing patience, expertise, love and care that Dad has received from the management and carers in Alex Wood House and how the knowledge of this has given confidence and comfort to me.”

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“Thank you so much to all the staff at Alex Wood House, for making my Mum feel so safe and comfortable.”

“All of the staff are always very happy and helpful, and Mum often says how lovely everyone is to her.”

“Words can not convey my huge admiration, respect and gratitude for everything you do for Dad and for all the residents. Because of you, I can rest assured that he is in excellent hands, safe and incredibly well care for.” 

Other Care Homes in Cambridge

CHS also runs in Cambridge:  Langdon House .  We also run three Housing with Care schemes.  – click here for more information about our different housing and care services

Our Values are at the heart of what we do

Life at Alex Wood House 

The primary aim of our home is to provide all residents with a comfortable home for life, a high standard of care, and a lifestyle that suits their wishes and health/care needs.

We provide this in homely surroundings, with care that enables service users to live as independently as possible, with privacy, dignity and the opportunity or support to make their own choices.

We aim to create an environment which supports both physical, emotional and mental well-being, enabling residents to maintain their rights, identity and personality as individuals.

The facilities include a ground floor High Dependency Household, with a specialist team of staff dedicated to caring for and supporting residents.  This is fully equipped for those who have higher support needs and benefits from a sensory room. The rooms on the first floor are for older people who require care in a residential setting. In order to ensure peace of mind, all rooms are linked to a call system when staff assistance is required. The home is fully wheelchair accessible. Bedrooms are close to  communal lounges and dining rooms. In addition, all bathrooms are equipped with adapted fittings for an improved quality of life.

We work with Apetito’s team of dietitians, nutritionists and food scientists to ensure all our meals not only taste great, but also deliver optimal nutritional value across a range of dietary requirements, and make a real difference to people living with specific health conditions, such as Dysphagia and malnutrition.  Apetito’s texture modified diets have been awarded The Queen’s Award for Enterprise and Innovation.

“I really look forward to mealtimes; there’s always lots of variety and I know I’m getting a healthy balanced meal” CHS Care Home resident

Nourish is an electronic care management platform that enables care teams to plan, record, report and coordinate care, all focussed on the individual and provides staff with up to date information. Nourish enables the care team to record notes at the point of care, providing accuracy and detail.

“Nourish allows me to log important resident information thoroughly and quickly, and so allows me more time to talk and interact with residents” CHS Care Home Day Care Assistant

In the interests of transparency we have uploaded our licence agreement for your guidance; this is available if you follow this link.  The licence agreement sets out our terms and conditions of residency and is agreed by both parties at sign up.  This safeguards our residents during their stay with us.

How we support our staff, to support out residents

At CHS we believe that our staff are our biggest asset. At Alex Wood House we support our staff in a number of ways so that they, in turn can offer the best possible support to our residents.  This includes:

  • Competitive pay
  • Free DBS check
  • Comprehensive free training and development opportunities with paid time off
  • Free confidential employee assistant helpline
  • Excellent holiday entitlement

Frequently Asked Questions About Living At Alex Wood House

Can I bring my own furniture?

To add to the homeliness, residents are encouraged to bring their own furniture, curtains, pictures and other personal belongings to create familiar surroundings in their room.

A profiling bed is provided in each room, however you can bring your own single bed, if it is assessed that this is suitable for staff to assist you with your care and support needs.

Can I access my personal records and care plans?

All residents have the right to access their personal records and care plans, and it is important to us that they are involved in both the preparation and regular monitoring of their health and social care needs and plans.

Will I need to register with a new GP?

Residents may remain registered with their own General Practitioner, if it is within the surgery’s catchment area. If this is not possible residents can register with a doctor of their choice within the local catchment area. Care staff will be able to support with this, and liaise with your GP if you require a visit. Nurses, physiotherapists, occupational therapists and other professionals from the local GP practice visit as needed.

Residents may need hospital treatment from time to time, but generally staff can care for residents even though their needs may change.

What happens if Alex Wood House can no longer meet my needs?

We try to offer a ‘home for life’, however, residents’ care needs may change significantly and if we are unable to meet these needs in a Residential Care Home setting, a move to a Nursing Home may be required. A Nursing Assessment and Continuing Health Care Assessment would be carried out by the District Nursing team.

Will you need to consult with my family?

We will always respect your wishes and with your permission, consult with  your family, power of attorney or advocate, if possible, to complete this transition as smoothly as possible, and continually evaluate our service with you.

What are the mealtime regimes?

Mealtimes are, of course, important. All meals are cooked on the premises in partnership with Apetito.  We offer a varied and seasonal menu, and a choice of main options. Light refreshments and snacks are available during the day in the living and dining rooms. Residents can help themselves to snacks and drinks and may also offer refreshments to their guests or ask care staff to help.

Meal times are protected and we request that visitors do not come during these times.

Can my friends and family visit?

Friends and family are welcome at any time during the day or evening, with the exception of meal times which are protected to ensure that all residents have a pleasant dining experience and adequate nutritional intake.

Residents can entertain guests at the home and invite them for meals (for which there is a small charge payable). Residents are encouraged to spend time with friends and family outside the home and there are many opportunities to participate in a wide variety of events in the home and within the local community.

What additional services are available in a care home?

A hairdresser, chiropodist and optician visit on a regular basis and visits to a dentist can be arranged by the staff. Daily delivery of newspapers and magazines can be arranged

All of the above services are not included within the Care Home Fee’s and incur a cost. Please contact the home for current prices.

A weekly shopping trolley facility is provided within the home for small purchases of toiletries and sundry items.

What religious and cultural services are there at Alex Wood House?

Regular Church of England services are held by The Church of Good Shepard within Alex Wood House. Visits from other denominations can be arranged. There are also opportunities to attend religious services of your choice outside the home. Every effort is made to ensure the specific needs of varying cultural backgrounds are met.

What are the weekly charges for a care home in Cambridge?

Registered Care is means tested by the Government, meaning most people who decide to live in a residential care home have to pay a contribution towards the cost of this care.

When visiting the Care Home the Manager will be able to discuss the charges. If you have personal assets of over £23,250 then you will be required to fund at least some of your care. If you own your own home this asset will be taken into account unless a partner continues to live in it. If your assets fall below the £23,250 threshold, help with fees is available from your local Social Services Department.

Before residents can get help to pay the charges of a care home, a care need assessment and a financial assessment will be completed by the Local Authority to agree the type of care that is required, and your eligibility for funding. Further information on fees can be found at:

What is our Philosophy of Care?

Residents and their well-being are at the ‘heart of what we do’ and are the central focus of our care homes.

We want our services to support people to have a better-quality life, whilst offering good value services.

How will I be treated?

We offer high standards of care by trained and dedicated staff. Our teams aim to create for residents a comfortable and safe environment that feels like their own home and where friends and family are very welcome.

Residents are treated as individuals with their own, unique needs. They are encouraged to remain independent, keep up with hobbies and interests and make new friends CHS evaluate the experience that our residents have, to constantly improve our service.

Meet some of the Team at Alex Wood House

Our staff have undergone extensive checks prior to employment to ensure that they have the skills and qualities we require when working with older and vulnerable people. They are trained in moving & handling, health & safety, food hygiene, basic first aid, abuse awareness (safeguarding), administering medicine, infection control and the care certificate as well as other bespoke training as required.

All new staff are inducted using the Care Certificate Standards, or their skills assessed using the Care Certificate Self-Assessment Tool.

There is an on-going programme of mandatory training which includes: Moving and Handling, Dementia, Safeguarding, Fire Safety, Basic First Aid, Food Hygiene, Health and Safety, including COSHH, Infection Control, Equality and Diversity, Customer Focus and Data Protection, as well as other bespoke training.

Julie Fuller

Julie Fuller

Care home manager

Stephen Hills

Operations Director

Join our team

We’re always on the look out for dedicated, qualified staff who care about delivering the best service possible for our customers. You can be part of a fantastic community that aims to challenge and develop its staff. We are very proud that our employees have voted us as one of the country’s best employers. The Best Companies results see CHS placed at 14th in The Sunday Times ‘100 Best Not-for-Profit Organisations to Work For’ list 2016 and were also graded as an outstanding organisation. For further information, please visit our Work For Us page

How to find Alex Wood House

3a Fortescue Road
Open in maps

We are very proud to have retained our overall rating of Good again at this year’s CQC inspection.

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