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Money Matters

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We understand that everybody’s situation is different which is why we try to make sure the same Money Matters Advisor sees you each time. Over the last year, almost 300 people like you used our service and are now, on average, over £30 better off per week. What’s more, they tell us they are much less anxious and worried about their situation. Our Money Matters service is open to all CHS customers. We are able to provide advice and support over the phone, via email and through home visits. If you would prefer to use other services, you may want to try: Stepchange on 0800 138 1111 National Debtline on 0808 808 4000 For general advice contact the Citizens Advice Bureau To read what our clients say about our service click here

CHS can advise and support you in many ways:

  • Welfare Benefits, Tax Credits and Universal Credit
  • Filling in benefit and disability forms, forms, including Personal Independence Payment, Disability Living Allowance, Attendance Allowance and Employment and Support Allowance
  • Checking to see what you are entitled to and helping you to understand the system
  • Appealing benefit decisions
  • Budgeting and managing your money
  • Dealing with priority and non-priority debts and helping you consider all the options available to you. We are registered with the Financial Conduct Authority to do this (no. 674181)
  • Applying to local charities for financial reports
  • Discretionary Housing Payment application form

CHS is accredited with the matrix Standard money and employment advice services. The matrix Standard is a unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals.

Managing your budget

If you are struggling to manage your household bills then there are a few ways you can try to help you feel more in control of your money. Completing a simple budget plan is the best way to do this. You may also want to:

  • Keep a spending diary. Check if what you actually spend matches what you think you spend
  • Use a calendar or diary to note down when payments are due as it may be possible to change payment dates so that they are in line with when you receive your money
  • Shop around for cheaper electricity and gas tariffs
  • Consider getting a water meter installed if you don’t use much water as it means you will only get charged for the water you use
  • Check out practical ideas, tips and advice on how to make your money go further through Making Money Count. If you still find that you do not have enough to cover all your outgoings then please contact our Money Matters Advisors who will be happy to look at your circumstances with you and try and help you to maximise your income by budgeting

If you would like develop your own household budget you may want to try this online budget planning tool.

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