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Rents and charges

Whether you are a shared owner or rent your home from CHS, you will have monthly or weekly charges to pay.

Rent and service charges for your home are due on Monday each week in advance.

Fortnightly or monthly payments are also paid in advance.

There are lots of ways you can pay your rent and we have listed all of them below.

We may call you if you owe rent.  The number you will be called on is 01223 791 080

If you receive a call and are willing to speak to us about your account, press 1 and you will be put through to a trained adviser who will be able to help.

For more information click here

Help if you are struggling to pay rent

We understand there may be times when you struggle to pay all of your bills, including rent. We are here to help, so do contact us as soon as you think you might get behind with your payments.  If you do fall behind, we can make an arrangement with you to pay any arrears off at an affordable rate – don’t wait, talk to us as soon as you can.

We can also make a referral to our own Money Advice service.  Our expert advisors can help with checking your benefits entitlements, working our a budget, sorting out debts, and about free agencies who can help.

If you do get into rent arrears, we will contact you to find out why and ask you to make an agreement.  If you don’t pay the arrears or keep to an agreement to reduce them, we will consider legal action.  This would add court costs to your debt, and also affect your future chances of getting credit – and you may lose your home.  So please don’t allow it to get this far – get in touch.

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Check your rent statements and charges via myCHS myCHS

Direct Debit – Payments made directly from your bank/building society account. Choose to pay weekly, fortnightly or calendar monthly on a day that suits you.  To set up a Direct Debit or make a change to an existing Direct Debit please call a member of our Customer Service Team to arrange this over the phone. 0300 111 3555

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allpay Rent Payment Cards

allpay rent payment cards give you plenty of choice when paying your rent and service charge. To use this facility you will need a payment card – please contact Customer Services to request one.

Pay online via allpay

Post Office, Pay Point and Pay Zone logo

Local Shops, Petrol Stations and the Post Office

Use your Allpay card to make payments at local establishments that display the ‘PayPoint’ or ‘Pay Zone’ logo. These include:

  • The Post Office
  • Local corner shops
  • Petrol stations

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