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If your repair is an EMERGENCY, call us on 0300 111 3555 (24 hrs)
If your repair is an EMERGENCY, call us on 0300 111 3555 (24 hrs)
General repairs – Foster Property Maintenance
Heating – Gasway
For all other repair enquiries please call us and choose the relevant option. Alternatively you can chat to us live during office hours by clicking on the icon at the bottom of this screen or you can report a repair using our online contact form any time of day or night.
These are repairs that could put your health, safety or security, at risk, and/or could cause serious damage to the property. This type of repair can be reported at any time on 0300 111 3555. If it is out of office hours, our contractors will attend to make the problem safe, and then complete any further repairs that are required during normal hours.
Examples of this type of repair include:
These are repairs that may affect your comfort, or convenience, or which left alone could become a risk to personal safety or cause damage to the property. It is our aim to make an appointment for the repair at a time that is most convenient to you.
These repairs may include:
For more information click here.
Please refer to the section on asbestos in Living in Your Home in your tenancy handbook. If you are concerned and have not been contacted by CHS, please phone or email us for advice.
Please refer to the section on electrical safety in your tenancy handbook
CHS carries out these checks to make sure the electrical systems in your home are safe to use and meet the current standards. Our contractors may find some minor problems with the system which can be easily fixed. If there is a more serious problem, they will contact CHS to agree the next steps.
We will keep you informed about what will happen.
CHS aims to carry out external decorations every seven years. This will cover repairs and redecoration to all painted or stained areas (such as front and back doors, and windows frames), cleaning out gutters, cleaning down any items made of uPVC etc.
We will contact you when this work is due.
CHS will carry out Fire Risk Assessments every year on internal communal areas such as to blocks of flats. This survey will be carried out by a competent surveyor with your Housing Officer. Any repairs or improvements required to the fire safety systems will be ordered from this visit. If you live in a block of flats with communal areas, please make sure you do not block any access or exit routes.
CHS carries out water risk assessments on a small number of properties. For other sites, CHS will make sure that the hot water systems are working properly as part of the annual gas safety check. If your water is heated electrically, you need to report any issues with the water temperature as a repair – this is if the hot water is too hot or too cold.
Also, please regularly clean any shower heads by removing any build-up of limescale – this will help to reduce any risks.
You should not make any alteration, improvements or additions to your home and garden without gaining permission in writing from us. Click here for more information.
Please contact us if you feel you need help within your home – we may need to put you in touch with an occupational therapist. If it is a simple adaptation, we may be able to get this done for you.. Click here for more information.
If you smell gas you should do the following:
We have lots of advice on how to prevent a fire in your home – Click here for more information.
You are responsible for maintaining your front and/or back garden, however CHS will maintain any communal garden area.
LiveChat is available 9 - 5, Monday to Friday (except Thursday 1.00 - 2.30).