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CHS is committed to protecting your personal data and Data Protection legislation requires us to inform individuals about how we collect and use your personal data. This information is detailed in the following ‘Privacy Notices’ including; our purposes for processing your personal data; how long we will keep the data; and who it will be shared with. We regularly review, and where necessary, update our privacy notices to ensure that you are always aware of how we use your personal data. If you have any questions about Data Protection, you can contact our Data Protection Officer at firstname.lastname@example.org or click here for the CHS Data Protection Policy
Reasons we may be collecting data from you:
CHS collects personal information when you contact us online and uses this information to provide the services we offer online. CHS is committed to protecting your personal data. This privacy notice sets out how your personal data will be collected and processed in relation to use of the CHS website, myCHS, Live Chat and customer surveys. Please note that this privacy notice will be regularly reviewed and may be updated from time to time.
We may collect the following information:
We collect this information through:
We require this information to provide you with the services you require. We also use the information for:
The information you supply will be kept securely and in accordance with our document retention policy. In the course of dealing with your enquiry we may need to pass your details on to one of our contractors or partner organisations, which provide services on our behalf (such as property maintenance or courier services). These third parties are also required to keep your personal information in accordance with Data Protection legislation. We will not pass on your personal details for commercial purposes. We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate our systems properly or to protect ourselves and our users. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of the website, and that use is deemed by us inconsistent with this privacy notice and/or any additional terms. If you apply for a job at CHS by either completing an application or submitting a CV via e-mail then you will be providing personal data, which will only be used for assessing your suitability for the job you have applied for and any subsequent interview process. This privacy notice does not cover the links within this site to other websites. We encourage you to read the privacy statements on the other websites you visit.
We take data security very seriously. We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties. Your data may be held securely in electronic and/or manual records. All of our staff receive data protection training and are made aware of how data should be handled and stored in accordance with data protection legislation. Where appropriate, IT systems have restricted access arrangements in place to ensure that only authorised staff have access to your data.
We will keep your personal data within our secure Housing System as a current or former tenant. We keep your survey responses within the Survey Gizmo and Housing Contact systems for no more than three years.
Even if we already hold your personal data, you still have various rights under Data Protection legislation. We will seek to deal with your request without undue delay and in accordance with any legislative requirements. We may keep a record of your communication to help us resolve any issues or requests that you raise. Right to object – if we are using data because we deem it necessary for our legitimate reasons to do so and you do not agree, you have the right to object. You also have the right to object to being subject to automated decision making, including profiling and direct marketing.
If you would like to exercise any of these rights, please e-mail email@example.com or write to the HR Department Endurance House, Vision Park, Chivers Way, Histon, Cambridgeshire CB24 9ZR If you remain dissatisfied then you have the right to complain directly to the Information Commissioner (www.ico.org.uk/concerns)
If you do not provide the personal data required we may not be able to answer your queries or respond to your enquiry. Automated decision-making Use of our online services (website, myCHS, Live Chat) or the completion of satisfaction surveys are not automated decision-making functions. Contact details of the Data Controller and Data Protection Officer The Head of Housing Management is the Data Controller on behalf of the CHS Group. CHS Group has a Data Protection Officer who can be contacted by e-mailing firstname.lastname@example.org or writing to our offices at Endurance House (at the address given above).
LiveChat is available 9 - 5, Monday to Friday (except Thursday 1.00 - 2.30).