Supported housing provides support and accommodation to enable people to overcome issues they have experienced and help get their lives back on track. Our services support people to recover and learn the skills to move on and live more independently in the community.

The amount and content of the support will vary according to the needs and aspirations of each person and the agreements we make with them, their advocates and other agencies. Typically support will cover communication skills, money management and welfare benefits, employment, education and training, accessing social and leisure activities, creating positive relationships with other people, health and wellbeing, independent living skills, staying safe, parenting skills,and moving on to permanent housing.

Each room is furnished at least with a bed, clothes storage, floor covering and curtains. Communal areas are fully furnished.

Yes, you are allowed to have your own furniture as long as it is in safe hygienic condition, and can fit into your room alongside the furniture provided.

In shared accommodation the bathrooms, kitchens and living room are shared, usually by a maximum of 4/5 people, and you have your own bedroom. In self-contained accommodation, you will have your own bathroom and kitchen.

You do not have to be in your flat/room at a particular time, though we require you to be considerate of other residents and neighbours if returning late at night.

All of our properties are well maintained and meet health and safety and fire regulations. Most properties also have CCTV to enhance security.

Pets are generally not allowed, but special permission from the Service Manager may be granted on occasion. You would need to show that you can look after the pet properly and that there will be no impact on other residents. Permission may be refused if the pet is deemed to be unsafe or hazardous or would cause a nuisance or disturbance to other residents.

There is a communal lounge and garden or patio in all of our shared accommodation.

This varies depending on the individual service and which activities and interests appeal to the residents. These may be anything from meals, trips to the cinema/bowling/theatre/gym, gardening, film/DVD nights, art, music, fundraising etc. For example, Railway House participates in the Mill Road Winter Fair and Fenland Young People’s Service made things to sell one year at the Wisbech Rock Festival.

We welcome visitors, subject to some age restrictions. Visitors also need to provide full personal ID information.

This varies, depending on the individual service costs. We will provide you with the details on request.

Yes. If you have your own TV then a license fee is usually payable, unless you qualify for a concessionary license.

All of our services have a shared internet connection that provides some Wi-Fi in communal areas. If you use the internet a lot, you can pay to install your own connection.

Guests are welcome for occasional overnight stays, and by prior agreement with the staff according to the service procedure.