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Emergency Repairs

What is an emergency repair?

Emergency repairs are repairs that have an immediate and severe health, safety or security risk, and/or where serious damage is taking place to the property. If you use the service when it is not necessary, you may be charged with the extra cost of carrying out the repair out of hours.

If the repair is reported out of office hours, we will normally make the problem safe and then complete the repair during normal working hours.

Examples of emergency repairs

  • Severe water leaking through a ceiling
  • Burst pipes
  • Blocked main drains
  • Unsafe electrical fault likely to cause injury or fire
  • Complete loss of electrical power or light
  • Complete loss of heating in cold weather (31 October – 1 May) or at any time if resident is elderly or vulnerable
  • Complete loss of hot water
  • Insecure external door or ground floor window
  • Blocked soil pipe (where the toilet is found to be blocked, you will be charged for the cost of the work, plus an administration charge)
  • Offensive graffiti

I think my repair is an emergency

I don’t think my repair is an emergency

We operate an emergency service when our office is closed (17:00-09:00 Monday to Friday and all weekend and bank holidays) and all calls made during this time will be put through automatically to our emergency out of hours service.

If your repair is an EMERGENCY call us on 0300 111 3555 (24 HRS)

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