Customer Complaints Panel
This Panel, made up of our customers, reviews complaints to ensure that solutions are fair and just. If you have made a complaint you can request that the panel be involved at any time during the complaints process and panel members will act as a mediator between CHS and tenants to help resolve disputes. We work closely with our Customer Complaints Panel, which helps us to learn from complaints, review our Complaints Policy, complete an annual self-assessment against the Housing Ombudsman’s standards, and carry out formal reviews of individual complaints. You may want to ask the Panel to support you in making a complaint to CHS, or give you advice and you can contact them at ComplaintsPanel@chsgroup.org.uk