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Housing Ombudsman

CHS is a member of the Housing Ombudsman Scheme ( and we follow the Ombudsman’s Complaint Handling Code.  Our customers can seek advice from the Ombudsman at any stage during the course of a complaint, or ask the Ombudsman to investigate if you are not satisfied with the final outcome of your complaint.

The Housing Ombudsman publishes all decisions on the cases it investigates on its website. On this page you can find previous Ombudsman decisions made about CHS complaints, and our Complaint Handling Code Self-Assessment Form. Our full Complaints Policy is here

If you need to make a complaint to CHS you can let us know in a way that suits you;

  • Online Complaint Form here
  • Telephone: 0300 111 3555
  • Mini-com: 01223 713784
  • E-mail:
  • Write: CHS Group, Endurance House, Chivers Way, Histon, Cambridge CB24 9ZR

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