Your tenancy number is a 6 digit number that is unique to your account.  It can be found on your rent statement and some correspondence letters.  If we have written or emailed you promoting the portal it will also be found there. You can call us 0300 111 3555 or email us on info@chsgroup.org.uk to request your tenancy number.

The information that you are providing does not match what we have on our records. This may mean that you have typed in the wrong information or our data is incorrect. If you give us a call on 0300 111 3555 we will be able to check that both what you have entered is correct and/or our data is correct.

Your password must have

• a minimum of 5 characters
• uppercase and lowercase letters
• a number
• your password cannot match your email address

1. Firstly check for the reset email in your spam or junk folder.
2. Do you have more than one email address?  You will only receive a reset email if you have typed in the email address that we have connected to your account.

Only the main account holders who are named on the tenancy agreement or lease can view certain information related to the tenancy or lease.

The link in the password reset email expires after 20 minutes to protect your data security. Check that the email isn’t more than 20 minutes old. If it is, simply return to the login screen and click “Forgot Password” again to request a new link.

The email address you are using to login does not match

If you have typed in the wrong password three times your account will be locked for 15 minutes. You will NOT be able to log in or change your password during these 15 minutes. Any attempts to log in whilst your account is locked will add an additional 15 minutes.