We are pleased to share our Tenant Annual Report for 2024-2025, packed with updates on how we’ve been working to improve our homes, services and communities over the last 12 months.
Here’s a snapshot of what you’ll find inside our latest report:
- Repairs and improvements – see how many repairs and planned maintenance works we completed to keep your homes safe and comfortable
- Building safety – take a detailed look at the safety checks, upgrades and compliance works carried out to make sure your home remains safe and secure
- Tenant satisfaction – find out how we’ve performed against our Tenant Satisfaction Measures, and what we’re doing to improve service
- Listening to you – discover how your feedback has helped shape the way we deliver our services
- Zero carbon in action – hear real stories from our tenants and teams as we make our homes safer, warmer, and more energy efficient
- Housing with Care – the number of hours of personal care we’ve provided, and how residents in our scheme rate their experience
- Complaints and learning – a summary of our complaint handling and how we’ve used your feedback to drive improvements
- Supporting our communities – read about the difference our Money Matters and CLAS services are making including Jane’s story
To explore the report in full, click here
