We are pleased to announce the appointment of Alice Purchese as its new Executive Director, Customer Services, replacing Helen Tonks who is retiring in September after 34 years working at Cambridge Housing Society. 

Alice, who will join us on Monday 7th September, brings with her 16 years’ experience in the social housing sector most recently at Delta Housing where she led customer service improvements, partnership working and organisation-wide programmes to support service development.   

Alice has held a range of leadership roles spanning customer services, housing management, partnerships and organisational improvement, with a strong focus on improving services and delivering better outcomes for customers. 

Cambridge Housing Society Chief Executive, Chris Harris, said “We are delighted to welcome Alice to the Cambridge Housing Society family. Her breadth of experience will build on the strong foundations already in place and help us to continue to deliver our services that make a meaningful difference to the lives of our tenants and communities. 

Alice adds: “Having spent my career in social housing, I am passionate about creating services that are responsive, respectful and built around our customers’ needs. I firmly believe that this can only be achieved when we listen to our customers, empower colleagues and work collaboratively with partners. It is a pleasure to join Cambridge Housing Society and I am looking forward to delivering excellent services and making a positive difference to the lives of those living in our communities.” 

Alice Purchese