What is STAIRs?
STAIRs stands for Social Tenants Access to Information Requirement scheme. It is a new standard introduced by the UK Government to enhance transparency for tenants of private sector social housing providers, such as Cambridge Housing Society. The consultation period for STAIRs ended in July 2024, and the scheme will be implemented in 2 stages:
- Chapter 1 – from 1 October 2026, private registered providers, including Cambridge Housing Society, must publish information publicly about their housing management and
- Chapter 2 – from 1 April 2027, they must respond to their residents’ information requests within 30 days.
More information can be found on this Government policy statement
Much of the information that we are required to publish under STAIRs is already available on this website. To make it easier for you to find, we’ve organised the information using the STAIRs classifications below, including links to relevant pages on our website.
