As your landlord, it is our responsibility to deal with damp and mould in your home if it is caused by a repair or defect.

Please contact us to report a problem if you are concerned.

You can a report a problem online using our Damp and mould reporting form or you can call us on 0300 1113555 to speak to one of our Customer Service Advisors.

To help you identify the problem, a helpful description of the different types of damp and mould and possible causes can be found in our damp and mould policy

When you report damp and mould to us, we will assess what the possible cause of the problem is, how serious it is and check if anyone who lives with you may be at significant risk. A surveyor may also be asked to inspect your property to further investigate the cause.

If the health of anyone in your household is at significant risk, we will deal with the problem urgently.

There are a number of ways you can help manage condensation and mould in your home and you can find out more information in our Damp and mould leaflet.

At CHS, we are committed to ensuring that we resolve condensation, damp and mould where they occur and our staff and contractors are trained to identify and report damp and mould when they see it. Our planned investment programme also aims to improve the standard and energy efficiency of our homes.