204 is our young people’s service in Wisbech and provides accommodation with on-site intensive support for 8 young people aged 16 and 17 who have been referred to CHS by local authorities.

The purpose of the service is to support young people through their transition from social care to independent living.  Young people move on from 204 around their 18th Birthday. 

204 offers: 

• A safe, nurturing and empowering environment 

• On-site intensive support from an experienced skilled staff team 

• Privacy, confidentiality, dignity, independence, choice and personal rights 

• Support to make positive changes in your life 

• Personalised support to achieve your aspirations in line with your Pathway Plan 

• Support staff on site daily and overnight 

• A wide range of fun social activities to get involved with 

• Opportunities to access educational and work related activities 

• 7 individual fully furnished rooms with shared facilities – kitchen, bathrooms, sitting room, garden 

• Wi-Fi 

Referrals are only via Cambridgeshire Children’s social care 0300 111 3555 and you can contact our 204 team by emailing 204NorwichRoad@chsgroup.org.uk

FAQs

How long can I stay at 204? 

The service supports young people aged 16 and 17 through their transition from social care to independent living. Young people move on from 204 around their 18th Birthday to suitable accommodation, which may be supported housing or for some may be your own room in a shared house or your own flat 

What type of support will I get at 204? 

Our experienced staff will give you support tailored to your needs including: 

• Support and motivation to make positive changes 

• Getting into daytime activities, training, education and employment 

• Help with family relationships and making friends 

• Support to develop emotional intelligence, self-understanding, remove blocks to personal progress, enable recovery from issues experienced, and encouragement to develop your own personal identity 

• Life skills and becoming more independent 

• Coping skills and strategies 

• Staying safe 

• Advice and support regarding physical and mental health, diet, substance misuse, contraception, sexual health, domestic and other forms of abuse 

• Budgeting and money management 

• Advice and support to claim welfare benefits 

• Understanding occupancy agreements and obligations, and keeping your tenancy 

• Support with moving on to suitable accommodation when turning 18 

• Setting up home and settling in 

• Continued resettlement/outreach support after moving on from 204 

Our team of support workers are on site 7 days a week and we have waking night staff, which means there is someone available to you at all hours of the day We work together with you to form a plan to help you overcome any issues you have experienced and to get your life on track so you can achieve your aspirations. Then we support you regularly to make sure you get everything you can out of living at 204 and are well set up for your move to independent living. 

How do I apply for a place at 204? 

All young people are referred to 204 by local authorities. You will be able to talk to us and visit to decide if you would like to live there and benefit from what we can provide for you 

How much will I have to pay to live at 204? 

The costs of living at 204 are paid by  local authorities. Your social worker will arrange for weekly payments, in line with current benefit rates, to be sent to you for all personal items, including food.  

We are registered with Ofsted as a provider of supported accommodation under the Supported Accommodation (England) Regulations 2023.  

Our registration demonstrates that we meet the regulatory standards required to provide supported housing — including appropriate accommodation, safeguarding, support, and welfare for young people aged 16 and 17 (or care-leavers, where applicable).  

As a registered provider, we commit to: 

• Only operating the categories of supported accommodation listed on our certificate of registration.  

• Adhering to Ofsted’s regulations and quality standards (including safety, suitability of premises, staff fitness and training, and appropriate support).  

• Regular reviews of support quality and compliance, including reporting to Ofsted when required (e.g. serious incidents, changes to our service).  

We believe this regulation underlines our commitment to high-quality, safe, and supportive accommodation. If you would like to see our certificate of registration or learn more about what being “Ofsted-registered” means in practice, please contact our Registered Manager, Alice Clark on alice.clark@chsgroup.org.uk. 

The Fenland Young People’s Outreach Service provides accommodation and support in Fenland for young people aged 16-25 who are homeless or at risk of becoming homeless.  

Our aim is to support young people to learn and build on their life skills, to reach their personal goals, whether this be attending college, university or getting back into work. Our goal is to support each person along their journey to move on to independent living.

You can apply to our service online by completing our housing referral form or alternatively you can download and/or print off a paper version of our form and email it to us at FenlandService@chsgroup.org.uk

To read what our young people say about living here  click here 

Fenland Young People’s Outreach Service offers 

• A safe, nurturing and empowering environment 
• One to one support from a dedicated worker 
• Personalised support to achieve your aspirations 
• Staff available during office hours with out of hours support available for emergencies
• A wide range of fun social activities to get involved with 
• Privacy, confidentiality, dignity, independence, choice and personal rights 
• Support to make positive changes in your life 

The service is staffed by the team from 9am-6.30pm Monday – Friday (office closed Saturday & Sunday) and the team can be contacted on 07718 325367 or at our office Wisbech HRS, 2 North Street Wisbech PE13 1NP

FAQs 

How long can I stay at Fenland Young People’s Outreach Service? 

The usual length of stay is 18 months to 2 years and when you are ready, we help you find suitable accommodation to move on to, this may be further supported accommodation, or your own flat.. 

What is the accommodation like? 

At Fenland Young People’s Outreach Service, we offer a variety of different accommodation, this may be a self-contained flat or a shared flat or house.  The accommodation you are put forward for, will be based on your level of independence and need at the time we complete you assessment.

What type of support will I get at Fenland Young People’s Outreach Service? 

Our experienced staff will give you support tailored to your needs including: 

• Support and motivation to make positive changes 
• Getting into daytime activities, training, education and employment 
• Setting up home and settling in 
• Help with family relationships and making friends 
• Support to develop emotional intelligence, self-understanding, remove blocks to personal progress, enable recovery from issues experienced, and encouragement to develop your own personal identity 
• Life skills and becoming more independent 
• Coping skills and strategies 
• Staying safe 
• Advice and support regarding physical and mental health, diet, substance misuse, contraception, sexual health, domestic and other forms of abuse 
• Budgeting and money management 
• Advice and support to claim welfare benefits 
• Understanding occupancy agreements and obligations, and keeping your tenancy 
• Support with moving on to suitable accommodation 
• Continued resettlement/outreach support after moving on from Fenland Young Outreach People’s Service 

Our team of support workers work together with you to form a plan to help you overcome any issues you have experienced and to get your life on track so you can achieve your aspirations. Then we support you regularly to make sure you get everything you can out of living at Fenland Young People’s Outreach Service and are well set up for your move to independent living 

How do I apply for a place at Fenland Young People’s Outreach Service? 

You are welcome to visit us to find out more. You can apply for a place yourself or be referred by an agency you already have contact with. We will send you an application form 

What happens once I’ve applied? 

Once we receive your application form we will ask you to meet with us so you can talk about what you want. An assessment of your support requirements will need to be carried out by two members of our staff who will meet with you and your referrer 

How are places allocated? 

All applications and assessments are shared with the landlord , which owns the properties, and together a decision is made if you can be offered a place. The Service Manager will let you know the decision and this will be confirmed in writing. If you are offered a place you may be able to move in straight away if there is a vacancy, or if there are no vacancies at the time we may add your name to the waiting list. If you are not offered a place, we will tell you why and wherever possible suggest alternatives for you to try. 

Can I appeal if I don’t get offered a place? 

Yes, you have the right to appeal. You or your referrer must write to the Service Manager within 14 days of receiving the rejection letter giving reasons why you think the decision was wrong. 

How much will I have to pay to live at Fenland Young People’s Outreach Service? 

You will need to pay the rent and any service charges and may be eligible for Housing Benefit towards these costs.  You do not have to pay for the support. In some of our independent flats, you will need to pay for your utility bills, but staff are able to support you with setting these us and creating a budget or payment plan.  

At Wheatsheaf Close in Ely we provide accommodation and support young people aged 16-25 who are homeless or at risk of becoming homeless and who need some support to achieve their goals.

To read what our young people say about living here  click here .

You can apply to our service online by completing our housing referral form 

Wheatsheaf Close offers 

• A safe and empowering environment with a focus on developing independence

• One to one support from a dedicated support worker 

• Personalised support to identify and achieve your aspirations 

• Support staff on site daily and overnight 

• Opportunities to engage in social activities with staff and peers

• Privacy, confidentiality, dignity, independence, choice and personal rights 

• 15 individual fully furnished rooms, with shared facilities: kitchens, sitting room, bathrooms, garden, bicycle shed 

• Wi-Fi 

FAQ 

How long can I stay at Wheatsheaf Close? 

The usual length of stay is 18 months to 2 years and when you are ready, we help you find suitable accommodation to move on to, which may be your own room in a shared house, your own flat, educational opportunities or other supported accommodation.

What kind of support will I get at Wheatsheaf Close? 

Our staff will support you according to your individual needs including: 

• Support and motivation to make positive changes in your life 

• Getting into daytime activities, including training, education and employment 

• Setting up home and settling in 

• Help with family relationships and making friends 

• Support to recover from challenges you have experienced

• Developing life skills and becoming more independent 

• Staying safe 

• Advice and support regarding physical and mental health, diet, substance misuse, contraception, sexual health, domestic and other forms of abuse 

• Support with budgeting and money management 

• Advice and support to claim welfare benefits 

• Understanding and maintaining licenses 

• Support with moving on to suitable accommodation 

Our team of support workers are on site 7 days a week. We work with you to overcome challenges you have experienced so you can achieve your aspirations and goals. We support you to make sure you get everything you can out of living at Wheatsheaf Close and are well set up for your move to independent living. 

How do I apply for a place at Wheatsheaf Close? 

You can attend the housing drop-in at East Cambridgeshire District Council who can make referrals on your behalf.  We also accept self-referrals.

What happens once I’ve applied? 

Once we receive your application form we will complete an assessment to determine whether Wheatsheaf Close is the best option for you.  

How are place allocated? 

Staff at the project will decide whether we can add you to our waiting list.  When a room becomes available, an allocation panel is held to determine who on the list should be offered a room.

Can I appeal if I don’t get offered a place? 

Yes, you have the right to appeal. You or your referrer must write to the Service Manager within 14 days of being told that we are unable to offer you a place, giving reasons why you think the decision was wrong. If the Service Manager does not think your reasons for appealing are justified, your appeal will be passed to the Community Support Manager at CHS who will arrange an appeal hearing. You have the right to have someone with you at the appeal hearing 

How much will I have to pay to live at Wheatsheaf Close? 

You will need to pay the rent and any service charges.  We will support you to apply for housing benefits  towards these costs.  

The Young Futures Support Service provides accommodation and support for young people aged 16-25 who are homeless or at risk of becoming homeless.  

CHS Young Futures Support Service works in collaboration with other younger people’s providers within the City of Cambridge who collectively form The Young Futures Partnership (YFP) The partnership includes Riverside, (Cambridge Foyer) Orwell, (Whitworth House) and YMCA Trinity Group.

All referrals to the partnership, are made via In-Form (City Council), Centre 33 are also able to refer using this process.

A trauma-informed assessment will be carried out by a designated provider, this is to ascertain support needs, and a safety plan will be completed to identify any risks. A decision will then be made with the young person as to which provider is most suitable.

Referral Process If you are a regular referring agency, please log into In-Form In-form and refer the young person via the Young Futures Partnership (youth accommodation)  If a young person wants to refer themselves, please contact Centre 33  or  Cambridge City Council  who can make a referral on their behalf.

CHS Young Futures Support Service offer:  

• A safe, nurturing and empowering environment
• One to one support from a dedicated key worker
• A person-centred approach to help and support you
• Support staff Monday – Friday 09:00 – 17:30. Staff do not work in the evening or at weekends
• Social and personal activities, you can join in, at your leisure
• An environment that is inclusive, non-judgemental and boundaried
• Ongoing support to assist you with your daily living skills, independence and life choices
• Shared accommodation within a 2- 3- or 4-bedroom property. The shared accommodation, consist of shared kitchens, these will include a fridge/freezer, cooker, washing machine, pots and pans and utensils
• The bedrooms are furnished with a bed, bedding, sheets, and a wardrobe
• Wi-Fi is provided within the property, any upgrades in your rooms will need to be paid by yourselves

FAQ 

How long can I stay with the Young Futures Support Service?

The usual length of stay is 18 months to 2 years. When you feel confident and ready to live independently, we will support you in finding affordable accommodation within the private rental sector.

What kind of support will I get at the Young Futures Support Service (YFSS)?

Our experienced staff will give you support tailored to your needs including but not exclusive:

· Support and motivation to make positive changes to your life.

· Support you to access training, education and employment opportunities.

· Mediation with family, making and maintaining friendships.

· Support with Independence, confidence and Life skills.

· Support with daily living skills such as cooking, laundry, budgeting and money management, shopping, travelling, bill paying and making appointments.

· Coping skills and strategies

· Recognising dangers, exploitation and keep yourself safe.

· Advice and support regarding physical and mental health, diet, substance misuse, sexual health, domestic and other forms of abuse

· Advice and support regarding benefits and entitlements.

· Understanding Licence agreements, house rules and maintaining your accommodation.

Are there eligibility criteria I need to meet?

There is an expectation that you engage with support staff and adhere to all requests given to you to maintain your accommodation.

You will need to pay rent, the amount will vary dependent on how much you earn.

You need to be aged between 16 to 25 years, and be homeless or at risk of homelessness

How do I apply for a place at Young Futures Support Service?

All referrals for supported accommodation for young people will come to the Young Futures Partnership. A designated housing provider will complete an assessment with you. The appropriate and available accommodation will be offered.

What happens once I’ve applied?

Once the Young Futures Partnership has received your application, they will contact you to arrange an assessment

How are places at YFSS allocated?

All applications and assessments are discussed at the Young Futures Partnership panel meeting. Risks and support needs are Identified and discussed, if these can be managed and met you will be offered a place or placed on a waiting list. You will be contacted directly and informed of the decision.

Can I appeal if I don’t get offered a place?

Yes, you have the right to appeal. You or your referrer will need to contact the Young Futures Partnership within 14 days, giving reasons why you think the decision was wrong. If the panel agrees your application should be reconsidered, your application will be assessed and discussed at the next Panel meeting. If the panel uphold their original decision in declining you, you will be informed of the decision and reason.

How much will I have to pay to live at Young Futures Support Service?

There is a rent charge to pay, this will be split between a service charge and a Housing Benefit award. The more you earn, the less housing benefit you will receive. You will be advised throughout your stay of your rental obligations, entitlements and benefits. You do not pay for the support you receive.

When are the support staff on site?

Our staff are available Monday – Friday 9am – 5.30pm

What is the age group and gender of people who live there?

Residents can Identify as male, female, Transgender and non-binary and will need to be aged between t 16 and 25.