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Tell us what you think

Here at CHS we have many ways for you to have your say and help to improve the CHS service for you and your local community. Give us feedback, share your thoughts and help us understand what matters most to you. We’ll take your views into the heart of our organisation. 

Our Customer Engagement Strategy

At CHS we are fully committed to and value engagement with our tenants and customers in order to provide services that exceed expectations.  Over the next three years CHS is committed to improving engagement with tenants and customers to deliver a shared vision – find out more about our pledge and action plan here

Find out more 

To find out more about the groups above and future consultations, focus groups and workshops that may interest you, please join our mailing list.  

Register your interest here

Please complete this form to express your interest in CHS Customer Engagement Opportunities. 

One of our Customer Engagement team will call you at a suitable time to discuss how you would like to have your say and answer any questions you may have.  

For an informal chat with our Customer Involvement Officer, Laura Papanikolaou, email or telephone 07540 122624. 


Getting involved is a win-win for everyone! You develop new skills and get the chance to say what’s on your mind while helping us understand what’s important to you. 

  • Connect with people
  • Gain valuable skills and experience
  • Improve services and make a difference to residents

Online Feedback Panel 

Sign up to receive online surveys from CHS. For each one you complete, you will be entered into our quarterly feedback prize draw and you could win £250. 


Customer Involvement Opportunities

Tenant Committee  

What’s involved?  Meets 4 times a year.  

Our main committee, which is led by tenants, where you can hear all the updates from CHS, we will discuss policies and strategies that affect tenants and share performance and satisfaction figures.  

 Complaints Panel 

What’s involved? Meets 4 times a year.   

This Panel reviews complaints to ensure that solutions are fair and just. If requested by a tenant, they would review a stage 2 complaint and they may recommend actions that CHS should take to resolve the complaint. They also monitor trends in complaints and they review CHS’s complaints handling process and policy. 

Scrutiny Panel 

What’s involved? Usually meets monthly, a mixture of in person and online meetings. 

This panel looks at the services that CHS provides to ensure that they are working well for tenants and that they provide value for money. They do in-depth investigations of a service, that often include talking to tenants and comparing CHS with other Housing Associations. They make recommendations to CHS for improvements and report directly to the CHS Board.  

In 2023 the Scrutiny Panel reviewed CHS’s damp and mould procedures. Click here to read the full report and click here for a summary.

In 2022 the Scrutiny Panel reviewed the responsive repairs service provided by CHS’s heating and boiler contractor Gasway.  Click here to view the full Scrutiny Project – Gasway report and you can read the summary report here

Estate inspectors 

What’s Involved? Estate inspectors give us feedback on the condition of their estate and the quality of the work our contractors do in communal areas. 

 Contractor groups 

  • General repairs: Fosters 
  • Heating repairs: Gasway 
  • Grounds maintenance: Mark Walker 

What’s involved? Meeting with our contractors to discuss their performance and our plans for the future. Tenants are invited to sit on groups that examine if contracts are being followed and are providing value for money.  This also helps to build a good rapport with them to ensure a solid relationship. 

When you volunteer

Your time will be repaid with access to training and learning new skills 

You will also receive time credits, travel costs and other expenses e.g. child care 

We are proud members of TPAS (Tenant Participation Advisory Service) 

Tpas provide our members with free training events and resources.

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