Domestic Abuse

You do not have to suffer abuse alone – there are people who can help.

Domestic abuse can happen in any household. It is widespread and under-reported, and can happen to men or women. Abuse generally has a negative impact on a person’s mental and/or physical well-being and also affects the emotional and social well-being of children in the household. It need not be physical violence – it may be emotional, psychological, financial or controlling behaviour.

CHS is opposed to all forms of domestic abuse (whether between partners / ex-partners or between other family members and against vulnerable adults) and will positively support those who experience it. We will take strong action against the perpetrators of domestic violence where we have the power to do so, and work with partner agencies to help to increase the choices for those who are abused.

We adopt a victim-centred approach. We aim to:

  • Listen, support and where possible
  • Take the action the victim wants
  • We work closely with other agencies to make sure that together we make the greatest impact to stop any abuse
  • If you commit domestic abuse it is a breach of your tenancy agreement

Cover your tracks online

Warning: if you are worried about someone knowing you have visited this website please read the following safety information.

How can an abuser discover your internet activities?

Please take a few minutes to read the warning below and to take steps to increase your safety when visiting this website.

As a rule, internet browsers will save certain information as you surf the internet. This includes images from websites visited, information entered into search engines and a trail (‘history’) that reveals the sites you have visited. Please follow the instructions below to minimize the chances of someone finding out that you have visited this website.

If you know what browser you are using, then skip to the relevant instructions below. If you do not know the type of browser you are using, click on Help on the toolbar at the top of the browser screen. A drop down menu will appear, the last entry will say About Internet Explorer, About Mozilla Firefox, or something similar. The entry refers to which browser type you are using – you should then refer to the relevant instructions below.

Private browsing

All leading web browsers have a “private browsing” mode that, once enabled, stores nothing about your activity on your computer in that browsing window. This won’t stop online services from seeing what you get up to, but it won’t leave any traces of your activity on your computer (no history, web cache or anything else) and so it’s always a useful first step to take.

Internet Explorer: Go to Safety – Tools – “InPrivate Browsing”.

Firefox: Click the Menu button with three horizontal lines – “New Private Window”.

Chrome: Click the Menu button with three horizontal lines and select “New Incognito Window”.

Similar options can be found in Opera and Safari.

It is also best to double check that nothing has been stored by following the steps below.

Internet Explorer

Click on the Tools menu and select Internet Options. On the General page, under Temporary Internet Files, click on Delete Cookies and then OK. Click on Delete Files, put a tick in the box labelled Delete all offline content and click OK. Under History, click on Clear History and then OK. Now look at the top of the window and click on the Content tab, select AutoComplete and finally, Clear Forms.


Click on Tools and then Options, then click on Privacy. Click on the Clear button next to Cache and Saved Form Information.

Deleting your browsing history

Internet browsers also keep a record of all the web pages you visit. This is known as a ‘history’. To delete history for Internet Explorer and Firefox hold down the Ctrl key on the keyboard, then press the H key (Ctrl, Alt and H for Opera). Find any entries that say, right click and choose Delete.


If an abuser sends you threatening or harassing email messages, they may be printed and saved as evidence of this abuse. Any email you have previously sent will be stored in Sent Items. If you started an email but didn’t finish it, it might be in your Drafts folder. If you reply to any email, the original message will probably be in the body of the message – print and delete the email if you don’t want anyone to see your original message.

When you delete an item in any email program (Outlook Express, Outlook, etc.) it does not really delete the item – it moves the item to a folder called Deleted Items. You have to delete the items in deleted items separately. Right click on items within the Deleted Items folder to delete individual items.


Toolbars such as Google, AOL and Yahoo keep a record of the search words you have typed into the toolbar search box. In order to erase all the search words you have typed in, you will need to check the individual instructions for each type of toolbar. For example, for the Google toolbar all you need to do is click on the Google icon, and choose “Clear Search History”.

Don’t forget to log out

If you use our Survivor’s Forum, don’t forget to log out of your account when you have finished your browsing session so no one else can log in as you.

General security

If you do not use a password to log on to your computer, someone else will be able to access your email and track your internet usage. The safest way to find information on the internet, would be at a local library, a friend’s house, or at work.

All of the above information may not completely hide your tracks. Many browser types have features that display recently visited sites. The safest way to find information on the internet, would be at a local library, a friend’s house, or at work.

Further information and support about online and digital abuse

Domestic Abuse - Frequently Asked Questions

What can I do if I am experiencing domestic abuse?

You can call the 24 hour Domestic Abuse Helpline on 0808 2000 247 which has fully trained support workers, confide in a friend, contact your Housing Officer or Support worker or contact the police. “I didn’t know I was experiencing domestic abuse for a long time. I remember feeling so relieved the very first time I rang the helpline that someone understood exactly what I was going through.”

What can I do if I think a friend or neighbour is experiencing domestic abuse?

Unless someone is very open about their experience of abuse it may be difficult to acknowledge the problem directly. There is great advice on the Women’s Aid website. If you think a neighbour is in immediate danger, it may be time to contact the police.

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