Care Homes

Making the right choice is important when selecting a home. Being ‘at home’ in comfortable surroundings and confident in the team of staff who will be there to offer care and support when needed will make life easier.

Independence and choice

CHS Group recognises the right of people to be treated with fairness, respect and dignity at all stages of their lives. We all value choice in our day to day activities, and residents are encouraged to play an active part in the running of the home, express their opinions, and where necessary support is provided to residents to enable them to maintain their independence. It is important that residents treat Vera James House, Langdon House or Alex Wood House as they would their own home, carrying on their own lifestyles as before, knowing they have the support and care of our dedicated staff.

The Care Teams

Our staff have undergone extensive checks prior to employment to ensure that they have the skills and qualities regulators require when working with older and vulnerable people.

They are trained in:

  • Moving & handling
  • Health & safety
  • Food hygiene
  • Basic first aid
  • Abuse awareness (safeguarding)
  • Administering medicine
  • Infection control
  • Care Certificate as well as other bespoke training as required

 

Services and support available

Care Homes - Frequently Asked Questions

Can I bring my own furniture with me?

To add to the homeliness, residents are encouraged to bring their own furniture, curtains, pictures and other personal belongings to create familiar surroundings in their room.

Can I access my personal records and care plans?

All residents have the right to access their personal records and care plans, and it is important to us that they are involved in both the preparation and regular monitoring of their health and social care needs and plans.

Will I need to register with a new GP?

Residents may remain registered with their own General Practitioner who will visit them in the home or residents can re-register with a doctor of their choice within the local catchment area. Nurses, physiotherapists, occupational therapists and other professionals from the local GP practice visit as needed.

Residents may need hospital treatment from time to time, but generally staff can care for residents even though their needs may change.

What happens if the care home can no longer meet my needs?

We try to offer a ‘home for life’, however, residents’ care needs may change significantly and if we are unable to meet these needs in a Residential Care Home setting, a move to a Nursing Home may be required. A nursing assessment would be carried out by the District Nursing team.

Will you need to consult my family?

We will always consult with the family, power of attorney or advocate and resident, if possible, to complete this transition as smoothly as possible.

What are the mealtime regimes?

Mealtimes are, of course, important and we try to ensure that a high standard of home cooked food is provided, with a varied and seasonal menu, and a choice of main options. Supper is provided in the early evening. Light refreshments are available during the day in the living and dining rooms. Residents can help themselves to snacks and drinks and may also offer refreshments to their guests or ask care staff to help.

Can my friends and family visit?

Friends and family are welcome at any time during the day or evening. Residents can entertain guests at the home and invite them for meals (for which there is a small charge payable). Residents are encouraged to spend time with friends and family outside the home and there are many opportunities to participate in a wide variety of events in the home and within the local community.

What other additional services are available?

A hairdresser, chiropodist and optician visit on a regular basis and visits to a dentist can be arranged by the staff. Daily delivery of newspapers and magazines can be arranged.

What religious and cultural services are there?

Regular Church of England services are held and visits from other denominations can be arranged. There are also opportunities to attend religious services of your choice outside the home. Every effort is made to ensure the specific needs of varying cultural backgrounds are met.

What are the weekly charge?

Registered Care is means tested by the Government, meaning most people who decide to live in a residential care home have to pay a contribution towards the cost of this care.

When visiting the Care Home the Duty Manager will be able to discuss the charges. If you have personal assets of over £23,250 then you will be required to fund at least some of your care. If you own your own home this asset will be taken into account unless a partner continues to live in it. If your assets fall below the £23,250 threshold, help with fees is available from your local Social Services Department.

Before residents can get help to pay the charges of a care home, a care need assessment and a financial assessment will be completed by your Social Services Department to agree the type of care that is required, and your eligibility for Social Services funding. Further information on fees can be found at: yourlifeyourchoice.org.uk

Philosophy of Care

Residents and their well-being are the central focus of our care homes.

How will I be treated?

We offer high standards of care by trained and dedicated staff. Our teams aim to create for residents a comfortable and safe environment that feels like their own home and where friends and family are very welcome.

Residents are treated as individuals with their own, unique needs. They are encouraged to remain independent, keep up with hobbies and interests and make new friends CHS evaluate the experience that our residents have, to constantly improve our service.

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