CHS Group has introduced a new call handling procedure, because we want to work in partnership with our contractors to provide excellent customer service. This new procedure will help our customers by saving them time every time they report a repair. Up until now, customers have had to describe the issue to our Customer Service Assistants before their call is transferred and they have to explain the issue again to our contractors. This new procedure will put customers in direct contact with the contractor who will be carrying out the repair or dealing with a complaint.
When customers call 0300 111 3555 they will now come to a phone menu and will be able to choose from 3 options: press 1 for gas, oil or air source heating and hot water, press 2 for any other repairs or press 3 for any other enquiries.