myCHS Log in Login/Register

Young Futures Support Services

The Young Futures Support Service provides accommodation and support for young people aged 16-25 who are homeless or at risk of becoming homeless. 

The CHS Young Futures Support Service works with other providers of young peoples’ supported accommodation in Cambridge which form the Young Futures Partnership (YFP) and includes Riverside, Richmond Fellowship, Orwell and YMCA Trinity. 

All referrals for supported accommodation for young people will come to the Young Futures Partnership, who will complete a trauma-informed assessment, and work with the referred young person to find the most suitable accommodation for them. 

If you are a regular referring agency, please log into In-Form and refer the young person via the Young Futures Partnership (youth accommodation) 

If you are a one-time referring agency, then please get in touch and we will arrange a referral/assessment 

If a young person wants to refer themselves, please contact Centre 33 or Cambridge City Council who can make a referral on their behalf. 

The Young Futures Support Service offers: 

  • Safe secure accommodation 
  • One to one support, with support staff available Monday to Friday 
  • Personalised support to achieve your aspirations 
  • A range of fun social activities to get involved with 
  • Privacy, confidentiality, dignity, independence, choice and personal rights 
  • Support to make positive changes in your life 
  • A fully furnished room with shared facilities in a house, usually sharing with 1 or 2 other people
  • Wi-Fi in the communal lounge 

Watch our video to find out more

Get in touch

Please contact us to find out more about the service and whether it would be suitable for you. 

What People Say...

"Young Futures Support Services (formerly known as Railway House) helped me better myself beyond my wildest dreams. I was at risk of homelessness when I came here, but now I've secured a place at a London university to study event management."

Adam - Former tenant

“When moving here I met with a keyworker to complete a support plan. I now have a job at the British Antarctic Survey and have the chance to go to Antarctica for six months.”

Jay - Former tenant

Young Futures Support Service - Frequently Asked Questions

How long can I stay with the Young Futures Support Service

The usual length of stay is 18 months to 2 years and when you are ready, we help you find suitable accommodation to move on to, which is likely to be in the private rental sector. 

What kind of support will I get at the Young Futures Support Service (YFSS)?

Our experienced staff will give you support tailored to your needs including: 

  • Support and motivation to make positive changes in your life 
  • Getting into daytime activities, training, education and employment
  • Setting up home and settling in 
  • Help with family relationships and making friends 
  • Life skills and becoming more independent 
  • Daily living skills such as cooking, laundry 
  • Coping skills and strategies 
  • Staying safe 
  • Advice and support regarding physical and mental health, diet, substance misuse, contraception, sexual health, domestic and other forms of abuse 
  • Budgeting and money management 
  • Advice and support to claim welfare benefits 
  • Understanding tenancy agreements and obligations, and keeping your tenancy 
  • Support with moving on to suitable accommodation 

Our team of support workers are available Monday – Friday. We work with you to form a plan to help you overcome any issues you have experienced and to get your life back on track so you can achieve the things you want to achieve. We support you to make sure you get everything you can out of living at YFSS and are well set up for your move to more independent living. 

Are there eligibility criteria I need to meet?

You need to require and be happy to accept support to tackle issues you have experienced and help get your life back on track.

You need to be aged between 16 to 25 years, and be homeless or at risk of homelessness.

How do I apply for a place at Young Futures Support Service?

All referrals for supported accommodation for young people will come to the Young Futures Partnership. A support worker will complete an assessment with you, and work with you to find the most suitable accommodation. 

What happens once I’ve applied?

Once the Young Futures Partnership has received your application, they will contact you to arrange an assessment 

How are places at YFSS allocated?

All applications and assessments are discussed at the Young Futures Partnership panel meeting who will decide if you can be offered a place and they will contact you directly to let you know the decision.  

Can I appeal if I don’t get offered a place?

Yes, you have the right to appeal. You or your referrer must contact the Young Futures Partnership  within 14 days  giving reasons why you think the decision was wrong. If the Young Futures Partnership panel thinks your application should be reconsidered, then your application will be looked at again at the next  Panel meeting. If the panel do not think your reasons for appealing are justified, you will be told the reasons for this. 

How much will I have to pay to live at Young Futures Support Service?

You will need to pay the rent and any service charges and may be eligible for Housing Benefit towards these costs. In many cases tenants only have to pay their personal service charge for hot water, heat and light as this is not eligible for Housing Benefit. You do not have to pay for the support. 

When are the support staff on site?

Our staff are available Monday – Friday 9am – 5pm and until 7pm on Tuesday, Wednesday and Thursday.

What is the age group and gender of people who live there?

We house male, females and transgender young people who are aged 16-25 years old. 

Meet the managers

Claudia McKenzie

Claudia McKenzie

Assistant Manager

Breege Brandon

Breege Brandon

Community Support Manager

Chat Live now!

Chat with CHS now!

LiveChat is available 9 - 5, Monday to Friday (except Thursday 1.00 - 2.30).