Customer Involvement Opportunities
What’s involved? Meet other tenants and have a voice on how CHS is run. You will be required to attend a minimum of 2 meetings a year where we will get your views on how your want services run.
What’s involved? This Panel reviews complaints to ensure that solutions are fair and just. Tenants can request that the panel be involved at any time during the complaints process. You will act as a mediator between CHS and tenants to help resolve disputes.
What’s involved? This panel looks at the services that CHS provides, to ensure that they provide value for money, and how we compare to other Housing Associations.
In 2023 the Scrutiny Panel reviewed CHS’s damp and mould procedures. Click here to read the full report and click here for a summary.
In 2022 the Scrutiny Panel reviewed the responsive repairs service provided by CHS’s heating and boiler contractor Gasway. Click here to view the full Scrutiny Project – Gasway report and you can read the summary report here
Become an Estate Inspector
What’s Involved? Estate inspectors give us crucial feedback on the condition of their estate and the quality of the work our contractors do for us.
Repairs & Gas Heating
What’s involved? Meeting with our contractors to discuss their performance and our plans for the future. Tenants are invited to sit on core groups that examine if contracts are being followed and are providing value for money. This also helps to build a good rapport with them to ensure a solid relationship
When you volunteer
- Your time you will be repaid with access to training and learning new skills
- You will also receive time credits, travel costs and other expenses e.g. child care
We are proud members of TPAS (Tenant Participation Advisory Service)