What is myCHS?

myCHS allows you to access a range of tools to help you with the day-to-day running of your home, including the ability to report any issues or request further information on services available to you.

Anyone who rents their home from CHS or is a shared owner can create a myCHS account.

It’s easy, quick and can be accessed on the go.

To register, you’ll need to enter basic information including your CHS tenancy number – contact us if you’re not sure what it is.

myCHS allows you to:

  • View the latest CHS Newsletter
  • View your rent statement and charges and make an online payment via the Allpay website
  • Report a new repair (if you rent your home from CHS)
  • Update your contact details
  • View current repairs and contact our contractors directly if you want to change an appointment or chase up a repair
  • View future planned works
  • View and update your household details
  • Give us your feedback on services
  • Request advice about your finances
  • Contact us online using our online form

Login or register for myCHS

View the latest newsletter, let us know your household details have changed, see a statement of your charges and payments and report repairs and check on their progress.

Login     Register

myCHS Frequently Asked Questions

What is my Tenancy Number?

Your tenancy number is a 6 digit number that is unique to your account.  It can be found on your rent statement and some correspondence letters.  If we have written or emailed you promoting the portal it will also be found there. You can call us 0300 111 3555 or email us on info@chsgroup.org.uk to request your tenancy number.

When I try to register, I am getting the message “Your account could not be found” or “We couldn’t find your details."

The information that you are providing does not match what we have on our records. This may mean that you have typed in the wrong information or our data is incorrect. If you give us a call on 0300 111 3555 we will be able to check that both what you have entered is correct and/or our data is correct.

Your password must contain...

Your password must have

  • a minimum of 5 characters
  • uppercase and lowercase letters
  • a number
  • your password cannot match your email address
I've clicked "Forgot Password" and entered my email address, but I haven't received a reset email
  1. Firstly check for the reset email in your spam or junk folder.
  2. Do you have more than one email address?  You will only receive a reset email if you have typed in the email address that we have connected to your account.
I've logged in successfully, but I can't view sensitive information such as the account statement

Only the main account holders who are named on the tenancy agreement or lease can view certain information related to the tenancy or lease.

When I click on the link in the password reset email and enter my new password, I get the message "Verification key incorrect or expired."

The link in the password reset email expires after 20 minutes to protect your data security. Check that the email isn’t more than 20 minutes old. If it is, simply return to the login screen and click “Forgot Password” again to request a new link.

When I try to log in, I am getting the message "Too many failed login attempts. Your account has been locked."

If you have typed in the wrong password three times your account will be locked for 15 minutes. You will NOT be able to log in or change your password during these 15 minutes. Any attempts to log in whilst your account is locked will add an additional 15 minutes.