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Housing services – Coronavirus Update

Updated Monday 29th June 12:0000

We are doing all we can to provide ‘business as usual’ although please be patient with us if this does not go as smoothly as normal. We will continue to answer phone calls, however you may find things take a little longer – if possible please contact us on Livechat between 9.00 and 5.00 on weekdays (accessed by the popup box at the bottom right of this screen) or email us at info@chsgroup.org.uk. We will reply to e-mails as quickly as possible. If you are a ‘myCHS‘ subscriber you can contact us, for example to report a new repair. We have continued to suspend home visits, although we may occasionally be able to meet at a social distance outdoors in the case of new tenancies. We are not able to consider mutual exchange applications for now, as these involve a necessary home visit. We will update his page when that changes.  

We will try to provide our normal services by phone, Live chat and e-mail. (See our separate page on repairs and maintenance services) We understand you may also be worried about paying your rent.

As always we are keen to hear from you if you are going to struggle to make your normal rent payments. Our Housing Officers and Money Matters team can talk you through what help there may be (and we’ll monitor what extra help the government might announce). If you need more time while you catch up on your payments, we’ll listen and agree a plan with you, and ask you to pay whatever you can while things are sorted out, for example while you wait for benefits to be sorted out.

We are conscious that self-isolation and the stresses of the coronavirus pandemic can make it far more difficult for you if you are in an abusive relationship. You can still seek help, all agencies including the police are still available for you. CHS can advise you, you can phone the national helpline on 0808 2000247 and there is a lot of information here

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