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Coronavirus (COVID-19) Update

Please note that our head office in Histon is no longer open to visitors

In view of the fast-changing situation resulting from the spread of COVID-19 Coronavirus, we are continuing to actively manage our response to the disease and would like to reassure our customers that we are taking all necessary steps to minimise the risk of infection. We are making sure we are properly prepared and have detailed plans in place to help minimise disruption to essential services based on the advice from the Government, the NHS and Public Health England.  This includes:

  • Continuing to provide services whilst seeking to reduce the risk of infection to both customers and staff
  • Asking employees and contractors to ask if anyone in the household is self-isolating before making a home visit
  • Asking customers needing a repair or home visit, if they believe they may have been exposed to COVID-19 so that we can take the necessary precautions
  • Asking customers to not visit our office in Histon but instead contact us via email or call us on 0300 1113555

Coronavirus Information - FAQs

Advice if you are worried about domestic abuse

During the period when we’re having to stay at home and to spend a lot of time with our own household members, we realise this can cause you extra challenges if you live with domestic abuse. There is never an excuse for domestic abuse, no matter what the circumstances. CHS will not tolerate it, and will support you, as will lots of other organisations.

If you are already affected by domestic abuse, or feel more at risk of abuse, there is help and support available to you. You can still contact helplines, online support, refuges and the police. The government’s instruction to stay at home as a result of COVID-19 does not apply if you need to leave your home to escape domestic abuse.

If you are in danger, call 999 – and press 55 on a mobile if you are not able to talk – this will take you straight to the police who will be careful to find out safely what you need.    

The abuse you go through may not be physical violence – it might be financial control, sexual abuse, emotional abuse, verbal abuse. Does your partner :

  • Stop you keeping in touch with family and friends, even while you can’t visit them?
  • Control your money, or not give you enough to buy essentials?
  • Blame you for abuse or arguments?
  • Threaten you?
  • Push or shove you, or worse?
  • Read your emails, texts or letters?
  • Destroy things that belong to you?

There are many other signs that you may be in abusive relationship. Anyone can be subjected to domestic abuse, and should not feel afraid to report it; you are not alone, and there is help available. 

While everyone is spending a lot more time at home, you may be worried about what you hear from your neighbours’ homes. If you are worried that a neighbour may be suffering domestic abuse, you may be able to help them report it to the police, or listen to them while they decide what they want to do, without pushing them if they aren’t ready yet. You can also call the national helpline (0808 2000247) for advice on how support them. If you think they are in immediate danger, call 999. Or call CHS and tell us why you are concerned, we will help.  

If you are worried that you or someone you know may be an abuser, you can also seek help. Respect is an anonymous and confidential helpline (0808 8024040) for men and women who are harming their partners and families. 

For more advice and to find out how to seek help, go to

National Domestic Abuse Helpline 0808 2000247 (with a link to Live Chat Monday to Friday 10 -12 pm)


Do you need help from a NHS Volunteer

Hundreds of thousands of people have volunteered to become NHS Volunteer responders and are able to offer a range of services e.g. delivering medicines from pharmacies, shopping, driving patients to appointments, making regular phone calls to check in on people isolating at home.

If you could use such help (e.g. you are over 70 with an underlying health condition, or have another high-risk condition) you may already have been referred to the Royal Voluntary Service (RVS) by your health professional, NHS 111, pharmacist or local authority – if not, do ask them to refer you. CHS is not automatically eligible to refer you to the RVS however if you need advice do give us a call.

How to tell the NHS if you have experienced the coronavirus

To tell the NHS about your current experience of coronavirus click here

Information for employers and businesses

For information on Employers & Businesses Guidance click here

Information on symptoms and how to avoid coronavirus

For information on the symptoms of the corona virus and how to avoid it click here to visit the NHS website

If you need medical help or advice

Use the 111 online coronavirus service if you feel you need medical help

Reliable information on how the UK is affected by coronavirus

For guidance on how the UK is affected by the coronavirus click here (GOV.UK is updated daily and is the best source of reliable information)

Advice about staying at home

For advice about staying at home visit the NHS website click here.


We have a legal obligation to protect the health and safety of our staff, suppliers, and contractors. We may therefore ask you to tell us if you are self-isolating or have been diagnosed with the virus. We believe it is in our legitimate interests to process such data to protect everyone’s health and well-being. However, we won’t disclose this information to anyone else unless it is for the following lawful reasons:

  • to comply with a legal obligation
  • where there is a substantial public interest to do so
  • if we need to protect the vital interests (health and safety) of you or another person
  • if you have already made the information public

For example, we may have to give Public Health England or another relevant statutory body  information, or seek advice from them or we may need to protect our contractors and suppliers by letting them know where we have properties affected by Covid-19 cases. Please visit our full privacy notice to find out more about how to exercise your rights or what to do if you have any concerns about the use of your data. You might also find this link to the ICO’s  Guidance from the ICO on Coronavirus and Personal Data  helpful. Thank you for your understanding.

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