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Coronavirus (COVID-19) Update

Please note that our head office in Histon is no longer open to visitors

In view of the fast-changing situation resulting from the spread of COVID-19 Coronavirus, we are continuing to actively manage our response to the disease and would like to reassure our customers that we are taking all necessary steps to minimise the risk of infection. We are making sure we are properly prepared and have detailed plans in place to help minimise disruption to essential services based on the advice from the Government, the NHS and Public Health England.  This includes:

  • Continuing to provide services whilst seeking to reduce the risk of infection to both customers and staff
  • Asking employees and contractors to ask if anyone in the household is self-isolating before making a home visit
  • Asking customers needing a repair or home visit, if they believe they may have been exposed to COVID-19 so that we can take the necessary precautions
  • Asking customers to not visit our office in Histon but instead contact us via email or call us on 0300 1113555


We have a legal obligation to protect the health and safety of our staff, suppliers, and contractors. We may therefore ask you to tell us if you are self-isolating or have been diagnosed with the virus. We believe it is in our legitimate interests to process such data to protect everyone’s health and well-being. However, we won’t disclose this information to anyone else unless it is for the following lawful reasons:

  • to comply with a legal obligation
  • where there is a substantial public interest to do so
  • if we need to protect the vital interests (health and safety) of you or another person
  • if you have already made the information public

For example, we may have to give Public Health England or another relevant statutory body  information, or seek advice from them. Please visit our full privacy notice to find out more about how to exercise your rights or what to do if you have any concerns about the use of your data. You might also find this link to the ICO’s  Guidance from the ICO on Coronavirus and Personal Data  helpful. Thank you for your understanding.

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