We adhere to Ofsted regulations with our ratios. Our ratio for 0-2 years is 1:3, 2-3 years is 1:4, 3+ years is 1:8.

There is free parking at both nurseries.

Yes. At both nurseries we have a separate sleep room for our babies. At Cambridge nursery our babies are in a separate unit from the nursery and this has play rooms and a sleep room.

We offer home visits and up to 3 settling in sessions for our new children. We will also keep regular contact with you and you can call the nursery if your child was upset when you dropped off. We have an induction for your child when you can discuss your child’s needs with your child’s key worker and your child can get to know the surroundings and the setting.

Our nurseries in England are required to follow the Early Years Foundation Stage (EYFS), which sets standards for the learning, development and care of children from birth to 5 years old. Every child is unique and we use the EYFS framework to take every child’s unique qualities into account when planning their day.

If you would like to know more information about the EYFS, you can visit the Foundation Years site at www.foundationyears.org.uk/eyfs-statutory-framework

Child abuse can take many forms. It can be emotional, physical, sexual or a lack of love and attention through neglect. And it can happen to any child, in any family, in any place or online. Abuse often happens over a period of time, rather than as a one-off event, and can have a devastating effect on a child’s development and society as a whole. But it doesn’t have to be this way. We can all play our part in preventing abuse. And we can all help a child who’s experienced abuse to get their life back on track.

PANTS is a national campaign produced by the NSPCC. Talking PANTS teaches children important messages, like their body belongs to them and they should tell an adult if they’re upset or worried.

P – Privates are private

A – Always remember your body belongs to you

N – No means No

T – Talk about secrets that upset you

S – Speak up someone can help

More information on PANTS is available online at www.nspcc.org.uk/preventing-abuse/keeping-children-safe/underwear-rule

Yes. We do charge for holidays, we do not charge if the nursery is closed (eg, bank holidays, training days).

You can book an extra day which is charged at the day rate, but we do not swap days.

If your direct debit fails , the nursery will contact you seeking payment or if you cannot pay by the due date, or your circumstances have changed, please contact the nursery immediately and we will endeavour to support you with alternative arrangements as detailed in our Arrears Policy. If you find yourself in financial difficulties please speak to your nursery as soon as possible so we can support you as best we can.

Yes. We charge £5 for every 5 minutes if you are late picking up.

No. We cannot take your child before your session starts as we have staff allocated to child ratios based on occupancy.

No. The nursery is closed at 6pm therefore if you want a handover you must arrive before 6pm to enable the staff time to talk to you.

No. We do not offer ‘term time’ spaces or hours. We can only offer full (8-6) or half day places (8-1, 1-6).

We provide wipes however you will need to provide us with nappies and a suitable nappy cream if your child needs one.

Yes. The sun cream we use is Factor 50 non-allergenic sun cream. We administer this throughout the day during the sunny days in the summer, and on hotter days we tend to stay in the shade to keep the children out of the sun at the hottest times of the day (between 11am and 3pm).

Every child is different and our qualified and trained staff follow and promote a positive behaviour routine. This will involve discussions with the parents and tracking the child’s behaviour each day both at nursery and at home.

All our practitioners are qualified in Paediatric First Aid. At the first instance we will administer first aid and make your child comfortable, this will be documented and you will be called if it is a head injury or a temperature over 38c. You will be asked to sign a form when you collect your child. We will always contact the parents first and if this is not possible we will endeavour to speak to someone on your contact list. If your child needs immediate emergency care we will administer first aid, contact the emergency services and you will be contacted immediately.

If you have a concern/complaint or are at all unhappy with our nursery, please contact the Nursery Manager, who will endeavour to help you with your concerns directly and in person. If your concern is still not resolved we have a complaints form in the nursery which you can complete and return to Cambridge Housing Society where it will be followed up and dealt with by the company.

Yes. We always serve a vegetarian option for our children and our staff.

Yes. If your child has an allergy we will make sure that your child is not given this food or that we have cooked with this food during the cooking process. All children are given a place mat so that practitioners know if a child has an allergy. The cook is also aware in the kitchen and food is served separately.

Yes we provide healthy nutritious meals at both nurseries and we have qualified cooks to cook and prepare your child’s food each day. For reasons that some children may have severe food allergies, we cook and serve all the food on site and children cannot bring packed lunches.