We want to know what our customers think about the services they receive - and use this information to make improvements.
We have lots of different ways to get feedback - one way is asking what they think as they leave the service - an 'Exit Questionnaire'.
For example we ask how far we have met our customers' needs, how happy they feel about their support and why, whether any needs were not met and what we could do better at. We also ask what areas of life have improved since the support service began and how happy were they with any accommodation CHS provided.
We ask for suggestions and ideas, and use the information to change things for the better.
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